1. What operating system can I use with iWay™ ?
2. I am based in an area without electricity; can iWay™ use alternative sources of energy?
3. How long does it take to install the iWay™ equipment and activate the service?
4. Does iWay™ support Voice over IP (VOIP)?
5. Does iWay™ support Virtual Private Networks (VPN) and Private Networks (PN)?
6. Is the iWay™ network secure?
7. How do I check my volume usage?
8. Can I keep my existing email system on the iWay™ network?
9. How do I become an iWay™ partner?
10. Can iWay™ host my domain?
11. What is the advantage of using the iWay™ Vsat instead of other Internet access technologies available?
12. Is it true that internet access experiences delays that are significantly higher when using a VSAT than other technologies as the signals are required to travel more than 36,000 miles?
13. Is Vsat a remote solution suitable only for areas where traditional connectivity options such as lease lines/wireless solutions are unavailable?
14. Does the iWay™ service experience problems in cloudy/foggy/rainy weather?
15. Will my iWay™ service slow down during peak usage times?
- All operating systems that support TCP/IP protocol i.e. Windows OS, Linux, Mac OS etc are compatible with iWay™.
I am based in an area without electricity; can iWay™ use alternative sources of energy?
- Yes, iWay™ terminals also have an option of using Direct Current (DC) power supply from sources such as solar power.
How long does it take to install the iWay™ equipment and activate the service?
- A standard installation typically takes approximately 4 hours for a standard iWay™ installation from the time of arrival at the client's site.
Does iWay™ support Voice over IP (VOIP)?
- Yes, iWay™ supports Business Quality VOIP. VOIP that is good enough even for conducting business.
Does iWay™ support Virtual Private Networks (VPN) and Private Networks (PN)?
- Yes, iWay™ supports VPNs between sites on the network and a server on the internet and PNs between two sites on the iWay™ network
- Yes, iWay™ security consists of access control through digital keying of communication between the remote and the Network Operating Centres. Triple layer encryption (3DES) that ensures terminals receive and send secure data.
How do I check my volume usage?
- iWay™ subscribers can access their volume usage online. Contact care@iWayafrica.com for more information on how to log in to your usage site.
- If your mail system uses a domain name that belongs to your company then yes you can keep it when you move to iWay™
How do I become an iWay™ partner?
- Suitably qualified companies and organizations can become iWay™ partners. Contact marketing@iWayafrica.com for more information.
- Yes, iWay™ offers domain name hosting free of charge and iWay™ subscribers can have as many email addresses as they require on their own domain.
What is the advantage of using the iWay™ Vsat instead of other Internet access technologies available?
- VSAT technology is the single, most flexible communications platform available that can be installed easily and cost effectively to provide Internet connectivity solutions for consumers, governments and corporations. iWay™ offers single hop internet access via the satellite that takes users straight to the internet . In addition, the iWay™ solution is a much more reliable solution than the other terrestrial solutions as there is only one potential point of failure. The iWay™ solution provides users with their own Internet gateway and technology that is always on 24 hours 365 days.
Is it true that internet access experiences delays that are significantly higher when using a VSAT than other technologies as the signals are required to travel more than 36,000 miles?
- This is not true for internet access. The iWay™ solution has a round trip to the internet and back of 700 milliseconds. All requests and acknowledgements are executed within this period. As a point of reference, the blink of an eye happens in 300 milliseconds. Where the latency does play a role is when one is using the link for sophisticated integrated enterprise resource tools such as ERPs running on highly demanding and low latency allowance databases. For these clients, a proper needs analysis is important to ascertain what the customer’s requirements are in order to develop a network solution suitable to their applications.
Is VSAT a remote solution suitable only for areas where traditional connectivity options such as lease lines/wireless solutions are unavailable?
- VSAT is a robust and reliable solution for anyone, anywhere within iWay™’s coverage area. VSAT technology is deployed in urban as well as remote areas and has been rated the most reliable Internet technology in the world.
Does the iWay™ service experience problems in cloudy/foggy/rainy weather?
- Any minimal weather related service disruption is calculated into our availability ratio and typically lasts for only a matter of seconds at a time. The service does not go off, but may experience temporary intermittency. In addition, the unavailable times typically fall during very heavy storms in the rainy season – mostly occurring in the evenings and at night when most iWay™ customers are away from the office.
Will my iWay™ service slow down during peak usage times?
- No the iWay™ service is managed through a state of the art Network Management Center designed to ensure that every iWay™ customer gets the guaranteed throughput speeds and availability for the service plan to which they subscribe. iWay™ manages its network to provide consistent, guaranteed speeds, 24 hours 365 days.
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